Terms & Conditions


By accepting this copy of the waiver form (Guest/ Client) acknowledges that physical injury and death are risks inherent in this event and that s/he assumes such risks. Guest/ Client represents that s/he is capable, with or without reasonable accommodation, of undertaking this event. S/he agrees not to claim against the Diamond Parks Pvt Ltd. for injury, damages, or losses other than those arising from the negligent acts or omissions of the Diamond Parks Pvt Ltd, its employees, students and agents acting in the course and scope of the Diamond Parks Pvt Ltd imposed duties. If the participant is injured, s/he consents to emergency medical treatment at his/her expense.

 

Waiver of Liability Agreement

Terms & Conditions
 

1. Visitors should park their vehicles in designated parking areas.

2. Follow the rules for the usage of the rides and activities to avoid accidents or injury.

3. No outside food/beverages are allowed inside the park. (Special baby food, Makhana, Dal khichdi, teething stick, lentils & peas, kheer, Fruits)

4. Appropriate swimwear is a must for Water Park activities. (Nylon, Lycra or Synthetic swimwear are only allowed)

5. Socks are a must for kids availing the Hop-a-little facility.

6. Lockers are available on a rental basis inside the park for your convenience.

7. Please DO NOT leave your valuables unattended. Diamond Parks will NOT be responsible for any loss,

damages or theft. Do not wear jewellery while experiencing water activities.

8. Costumes and socks are available for sale inside the park for your convenience.

9. DO NOT carry any sharp items (Knives, cutters, blade scissors, etc) inside the park premises.

10. Guests with any medical or health conditions are recommended to skip a few Slides/Pools irrespective of

their physical activity.

11. Please supervise your children and arrange a meeting place in case you should get separated.

12. This Agreement shall be governed by interpreted and construed in accordance with the laws of India and shall be submitted to the exclusive jurisdiction of the courts at Pune.

13. Refund Policy – No Refund under any circumstances. All payments under this agreement will be irrevocable, non-refundable and non-creditable in connection with all the services.

14. Passes once sold on www.diamondparks.com cannot be Cancelled/Transferred/Pre or Postponed.

15. While utilizing any of the payment methods available on the Website, Diamond Parks does not assume responsibility or liability whatsoever, in respect of any loss or damage that may arise directly or indirectly to the user due to:

16. Exceeding the preset limit mutually agreed by the User and his "Bank", any payment issues arising out of the transaction, decline of transaction for any other reason/s. bounce charges applicable.

17. Customers agree to receive communication from Diamond Parks Pvt Ltd.

18. Diamond Parks may without prior notice and refund or compensation change the operating hours of the park or attractions; close the Park or any part of it temporarily; restrict the number of persons having access to the park; suspend or cancel any attraction or entertainment program due to capacity constraints, inclement weather or special events to ensure safety, security and order if we consider that the circumstances so require.

19. Diamond Parks reserves the right to refuse admission to a guest if, in the reasonable opinion of the staff, the presence of the guest may pose a risk to the safety of other guests affect the enjoyment of others within the facility or affect the normal operations of the DIAMOND PARKS facility.

20. Diamond Parks reserves the right to require a person already admitted to leave the facility without refund or compensation for failure to comply with any of the facility rules, for unsafe, illegal or offensive behaviour and to ensure safety, security and order, or if we consider that the circumstances so require.

21. Diamond Parks reserves the right to require a person in the outer premises (Parking Lot, Security Buffer Zone, Ticketing Area), or directly outside of the DIAMOND PARKS facility to remove himself for failure to comply with any of the DIAMOND PARKS facility rules, for unsafe, illegal or offensive behaviour, to ensure safety, security and order, or if we consider that the circumstances so require. If a person(s) does not relocate voluntarily, DIAMOND PARKs will contact local authorities to have a person(s) removed on grounds of trespassing or a threat to the security of DIAMOND PARK operations.

22. Diamond Parks reserves the right to introduce differential pricing during both normal and peak days for different customer groups. This includes but is not limited to groups, schools, complimentary guests, special interest groups, special needs guests, elderly guests or special offers and discounts.

23. Diamond Parks reserves the right to refuse or deny any special discount offer. In any way or form in accordance with the terms and conditions that were posted when the special offer was posted.

24. Diamond Parks is not responsible and does not assume any liability for any damage to, death, or any other form of injury, physical, mental or otherwise of any guest, whether such damage or loss is caused by our negligence or otherwise. The use of our facilities is at your own risk.

25. Diamond Parks reserves the right to hold liable any guest who has caused any damage to, loss of, disappearance of, theft of, or any other form of alteration, physical or otherwise to DIAMOND PARKS property if such event is caused by guest due to gross negligence or non-compliance of the rules and regulations as outlined in this document.

26. The birthday offer is valid on the same day of Birthday. Along with the birthday person, a minimum of 5 people needs to purchase entry tickets to avail of the birthday offer.

27. For Senior citizens Aadhar card or valid ID is compulsory to to avail of the offer.


All the above terms & conditions are applicable inside the park premises at facilities such as Water Park/Adventure Park/Hop-a-Little
 

Clothing Rules at Water Park

Do's and Don’ts
 

• We offer a range of Water Park swimwear and costumes for purchase at the Park.

• We do not rent swimwear to maintain hygiene.

• Only Nylon, Lycra & Synthetic clothing is allowed on all slides and attractions.

• No Jwellery Allowed on to the slides & attractions

 

Swimwear Policy

• For your health and safety, appropriate swimwear must be worn at all times when using the park's slides & pools, if wearing inappropriate attire, you might be asked to change or leave the premises. If you wish to buy bathing suits, we have a selection of swimwear and casual clothes in our retail outlets.

• Swimwear is available for purchase only; for hygiene reasons, we do not rent swimwear and swimming accessories.

• Only swimwear of lycra or nylon material is allowed.

• Clothing shall not indecently expose parts of the body, be transparent, or display obscene or offensive pictures and slogans.

• Regular diapers are not permitted in any pool or attraction. Swim diapers are available for sale at our retail outlets

• Management has the final call on which attire is suitable for park entry or use on rides and attractions

 

Inappropriate Swimwear

Includes and is not limited to:
 

• Transparent bathing suits

• Street clothes, long-flowing clothing scarves, sarees, and underwear will not be permitted.

• Underwear

• Shorts with protruding designs or accessories on the back e.g. rivets, wetsuits

• Long necklaces, jewellery and chains

• Swimsuit with metal buttons, zippers, buckles, or snaps that could be abrasive to other swimmers and our slides

• Any clothing or accessory deemed as potentially damaging to the slides

• Management has the final call on which attire is suitable for park entry or use on rides & attractions.

 

Restricted Items

The following items and actions are not permitted inside Water Park:
 

• Licensed/unlicensed personal weapons, dangerous articles including sharp objects.

• Explosives, fireworks, dangerous/hazardous materials and/or chemicals.

• Outside food and beverages and any glass containers (except baby food)

• No drugs allowed inside the park premises.

• Alcoholic beverages and beverages in cans/bottles and pets (except service animals).

• Smoking in non-designated smoking areas.

• Don’t dive, Don’t run, Intoxication.

• No regular diapers for children swimming. Swim diapers are available for sale in our retail store.

• Fighting and abusive language.

• Sexual behaviour of any kind including harassment.

 

Rules & Regulations

• Entry for Water Park is free for Children below 2.5 feet but Hop-A-Little will be chargeable as per Individual Plans.

• Above 2.5 feet to 4 feet - Child charge.

• Above 4 feet - Adult Charge.

• Cannot be clubbed with any other offers.

• Must carry valid ID proof.

• Compulsory use of Shoes for adventure activities.

• Compulsory use of Swimming Costumes for water activities (Swim costumes made of Nylon, Lycra and Synthetic are only allowed).

 

General Guidelines

• Please read ride restrictions and follow the directions of staff and lifeguards at all times.

• Guests with any medical or health conditions are recommended to skip a few slides/attractions irrespective of their physical activity.

• Water rides are body-active, participatory activities. Such activities present a risk of injury.

• Unruly behaviour and horseplay are not permitted.

• Appropriate swimwear is required when riding the Slides/attractions: street clothes, long flowing clothing, scarves, sarees and undergarments (vest or underwear) will not be permitted. Management reserves the right to determine if swimwear is appropriate.

• Wearing sunglasses and prescription lenses is not allowed when riding the Slides/Attractions.

• Look at each ride and see if you can safely participate – you are the best judge of your limitations.

• Please supervise your children and arrange a meeting place in case you should get separated.

• Children under 12 years old must be accompanied by an adult.

• We reserve the right to stop picture-taking or video recording.

• Smoking is allowed in designated areas only (such as the Copa De Colina smoking area).

• Locker rental is available for your convenience. Please do not leave valuables unattended.

• Appropriate swimwear MUST be worn at all times. Full-body swimsuits are allowed. Bare body or V-trunk swim attire is not allowed.

  1. Do not indulge in eve-teasing / passing lewd remarks/misbehaviour against anyone/other guests. Security has the right to remove you from the premises.
  2. Applicable Law - this Agreement shall be governed by interpreted and construed in accordance with the laws of India and shall be submitted to the exclusive jurisdiction of the courts at Pune.
  3. Refund Policy - except as expressly provided herein, all payments under this agreement will be irrevocable, non-refundable and non-creditable in connection with all the services.
  4. Cancellation Policy - passes once sold on www.diamondparks.com or at Booking counters cannot be Cancelled/Transferred/Pre or Postponed.
  5. Services and Payments - while utilising any of the payment methods available on the Website, Diamond Parks does not assume responsibility or liability whatsoever, in respect of any loss or damage that may arise directly or indirectly to the user due to:
  6. Lack of authorisation for any transaction.
  7. Exceeding the preset limit mutually agreed by the User and his "Bank", any payment issues arising out of the transaction, decline of transaction for any other reason/s.
  8. All payments made against the purchases/services on Website by the User shall only be accepted in Indian Rupees.
  9. Customers agree to receive communication from Diamond Waterpark Pvt Ltd.
  10. While booking a ticket, the user/buyer must provide a valid photo ID document to establish the ownership of the ticket as also the identity of the person making the payment, if any, for safe online purchases to the user/buyer.
  11. Children between 2.5 Feet to 4 Feet will have to buy a Child ticket.
  12. Management Is not responsible for any damage or loss of personal or property.
  13. Customers agree to receive communication from Diamond Waterpark Pvt Ltd
  14. Customers agree to the Privacy Policy.


Hop A Little Rules & Regulations

  1. Shoes are not allowed in the playground. All adults and children must wear socks when entering the play area (as per the health code). Socks are available for purchase.
  2. We cannot reverse a refund or change a session once billing has been completed.
  3. Wet clothing is not allowed in the play area.
  4. Once the registered time is over additional charges will apply as mentioned.
  5. One session means one entry and one exit. Multiple entries are available with the Day Pass.
  6. Please encourage the child to use the restroom before entering the play area.
  7. No food, drinks, valuables or sharp objects are allowed in the play area.
  8. Children with a maximum height of 152cm and between 1 and 12 years of age are allowed to play in the play area.
  9. Play Supervisors (caretakers) are appointed to keep an eye on the safety of our visitors (guests) at all times.
  10. An adult/guardian is mandatory with a child under 3 years of age, 18 years and above will be considered an adult.
  11. Any child who exhibits misbehaviour, obvious injury or poor health may not be allowed to use the play area.
  12. We maintain a high standard of cleanliness and hygiene in the play area and expect the cooperation of customers to achieve this.
  13. Hop-A-Little and its employees are not responsible for damage to personal belongings or injury to any child in the play area.
  14. All minors require parent or guardian supervision at all times. At Hop-A-Little, parents/guardians are responsible for the behaviour and safety of their children.
  15. Management reserves the right to refuse entry if rules are not followed.


Diamond Parks Disclaimer 

  1. Diamond Parks may without prior notice and without refund or compensation change the operating hours of the park or attractions; close the Park or any part of it temporarily; restrict the number of persons having access to the park; suspend or cancel any attraction or entertainment program due to capacity constraints, inclement weather or special events to ensure safety, security and order if we consider that the circumstances so require.
  2. Diamond Parks reserves the right to refuse admission to a guest if, in the reasonable opinion of the staff, the presence of the guest may pose a risk to the safety of other guests affect the enjoyment of others within the facility or affect the normal operations of the DIAMOND WATER PARK facility.
  3. Diamond Parks reserves the right to require a person already admitted to leave the facility without refund or compensation for failure to comply with any of the facility rules, for unsafe, illegal or offensive behaviour and to ensure safety, security and order, or if we consider that the circumstances so require.
  4. Diamond Parks reserves the right to require a person in the outer premises (Parking Lot, Security Buffer Zone, Ticketing Area, or directly outside of the DIAMOND WATER PARK facility) to remove himself for failure to comply with any of the DIAMOND WATER PARK facility rules, for unsafe, illegal or offensive behaviour, to ensure safety, security and order, or if we consider that the circumstances so require. If a person(s) does not relocate voluntarily, DIAMOND WATER PARK will contact local authorities to have a person(s) removed on grounds of trespassing or a threat to the security of DIAMOND WATER PARK operations.
  5. Diamond Parks reserves the right to introduce differential pricing during both normal and peak days for different customer groups. This includes but is not limited to groups, schools, complimentary guests, special interest groups, special needs guests, elderly guests or special offers and discounts.
  6. Diamond Parks reserves the right to refuse or deny any special discount offer. In any way or form in accordance with the terms and conditions that were posted when the special offer was posted.
  7. Diamond Parks is not responsible and does not assume any liability for any damage to, loss of, disappearance of, theft of, or any other form of alteration, physical or otherwise to the personal property of any guest, whether such damage or loss is caused by our negligence or otherwise. The use of our facilities is at your own risk.
  8. Diamond Parks is not responsible and does not assume any liability for any damage to, death, or any other form of injury, physical, mental or otherwise of any guest, whether such damage or loss is caused by our negligence or otherwise. The use of our facilities is at your own risk.
  9. Diamond Parks reserves the right to hold liable any guest who has caused any damage to, loss of, disappearance of, theft of, or any other form of alteration, physical or otherwise to DIAMOND WATER PARK property if such event is caused by guest due to gross negligence or non-compliance of the rules and regulations as set forth in this document.


Security

  1. Diamond Parks website has stringent security measures in place to protect the loss, misuse, and alteration of User personal information under its control.
  2. Diamond Parks uses secure server/s. Once User information is in its possession Diamond Parks adheres to strict security guidelines, protecting it against unauthorised access.
  3. Additionally, Users can be assured that the information they provide to www.diamondparks.com is transmitted using Secure Socket Layer (SSL) encryption.
  4. If a User becomes aware of any security breach, please let us know as soon as possible.
  5. Diamond Parks has internal procedures in place requiring its employees and data processors to respect the confidentiality of any personal information held by www.diamondparks.com Unfortunately, despite the aforementioned technology and security features, no data transmission over the Internet can be guaranteed to be hundred per cent secure, so Diamond cannot give an absolute assurance that the personal information Users provide will be secure at all times, and Diamond Parks will not be responsible for any event arising from unauthorised access to User’s personal information. Likewise, Diamond Parks will not be held responsible for events arising from third parties gaining unauthorized access to User personal information. Diamond Parks may use overseas facilities to process or back up User personal information. As a result, Diamond Parks may transfer to and store User personal information at its overseas facilities. However, this does not change any of its commitments to safeguard Users’ privacy in accordance with this Privacy Policy.


Contact Us

If users have any queries regarding this Privacy Policy, or should they have reason to believe that a breach of User privacy has occurred, they are requested to submit their concerns to us at it@diamondparks.com or write to Diamond Parks at the following address:


Grievance Officer
Mr. Dipak Kale
DIAMOND WATER PARK PVT. LTD.
Survey No. 41/B2, water park road,
Lohegaon, Pune - 411047
Contact: +91 77 2000 6622
E-mail: it@diamondparks.com

Timing: (Monday – Saturday) 10:00 am to 5:30 pm

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